Returns & refunds

Change of mind

You may request a return within 30 days of delivery if the item is unused, in its original packaging, with all accessories. Return shipping for change-of-mind returns is paid by the customer.

Faulty or incorrect items

If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and photos or a short video of the issue. We'll offer a replacement or refund as appropriate.

How to start a return

• Email help@lumocycling.com with your order number and reason.
• We'll reply within 1–2 business days with return instructions and the return address.
• Please don't send items back without contacting us first.

Refunds

Approved refunds are issued to the original payment method through Shopify once the return is received and inspected. Your bank may take additional days to show the credit.