Shipping policy
We want you to know exactly what to expect after you order.
Order processing
Orders are typically processed within 1–3 business days of payment. You'll receive an email confirmation from Shopify when your order is placed, and another with tracking details once it ships.
Delivery times
Your order ships from our fulfilment partner's warehouse. Estimated delivery times and shipping costs for your country are shown at checkout before you pay. Estimates are not guaranteed and can be affected by customs, carrier delays and public holidays.
Tracking
Every order includes a tracking number. Tracking may take a few days to update after dispatch.
Customs and duties
Depending on your country, import duties or taxes may apply. Where these are not collected at checkout, they are the responsibility of the recipient.
Lost or damaged parcels
If your parcel hasn't arrived within the estimated window, or arrives damaged, email help@lumocycling.com with your order number and we'll help resolve it.